Please note that during MCO 2.0, we will ship all orders on Saturdays only. Tracking numbers will be sent to you directly via E-mail.
As we are a fully handmade company, some items might take longer to produce. In such cases, we will contact you to notify on the shipping delay.
1. When will I receive my Package?
Orders received before 12pm will be processed on the same day and shipped in 2-3 days.
Please note that orders placed on Saturday, Sunday or any public holidays will be processed on the following business day.
2. How much is shipping and how long is the transit time?
|Location||Shipping Fee||Free Shipping||Transit Time|
|Klang Valley||Flat Rate RM7||RM100 & Above||1-2 working days|
|West Malaysia||Flat Rate RM7||RM100 & Above||2-3 working days|
|East Malaysia (S/S)||Flat Rate RM13|
Please note that there will be a "handling fee" of RM4 to Sabah by CityLink during MCO
|RM100 & Above||4-6 working days|
*Different shipping rates will apply for bulk/wholesale purchase. Kindly contact us for quotation.
*Dispatch times may vary subject to any delay for which we will not be responsible.
*Delays because of out-of-stock product sometimes happens. In such cases, our team will be in touch with you.
3. What happen if my parcel is damaged or gone missing during transit?
We take pride in packaging your parcel tightly and securely. All items leave our warehouse in excellent condition and the responsibility for the package ends when it leaves our hands. In cases where parcel is lost/ damaged/ returned for any reason other than ours, it is customers' responsibility to file a complaint to the shipping carrier.
Customer is responsible to pay additional shipping fee for any unsuccessful deliveries due to incorrect mailing address.
4. How can I return my purchase?
We do not accept product returns unless it is defected or incorrect. Pictures of the defected/ wrongly delivered goods should be e-mailed to email@example.com within 1-2 days of receiving the goods.
In such case, please contact us at and we will exchange the item (if not, item of same value). Should there be circumstances where we are unable to attend, a refund will be issued to you (buyer).
For refunds, payment made via Stripe FPX will only be refunded in store credit.
Payment made via bank transfer can be refunded in cash via bank transfer to customer's account.
- Delivery of goods is not liable to LLORA should there be any losses or damage during delivery.
- Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgment.